A partnership between Homelessness NSW,
Domestic Violence NSW and Yfoundations

Quality Assurance! Why bother?

  • Enhances your reputation as an expert in your field
  • Evidence of good practice to your clients, community, Board and funders
  • Increased confidence in your service from staff, clients and the community
  • Improves outcomes and client satisfaction
  • Provides a framework for you to review your efforts, celebrate achievements and systematically enhance your service to clients
  • Early identification and prevention. Helps you identify and manage risks
  • Engages all staff in evidence-based discussions and decision-making
  • Increases peer recognition
  • Recognises achievements
  • Gather feedback, revisit needs and resources. Facilitates proactive planning and development
  • Ensures continual alignment to your vision
  • Recognise your strengths and optimise these. Strive for excellence. To be the best you can be
  • Increase your efficiencies through improved processes giving you more time to spend on client delivery. Establishing systems ensures routine practices are consistent and embedded, freeing your time to spend on high level tasks and client delivery. Identifies tasks that are consuming and provide no value
  • Increase knowledge of all staff providing a holistic and comprehensive understanding of the whole service
  • Increases organisational learning and capacity
  • Improved workplace culture
  • Increased pride developing a strong sense of client focused service
  • Improved morale and sense of working towards a common goal
  • Improves governance
  • Will build a knowledge base of resources, policies and examples of good practice to share across the sector to further build capacity and eliminate duplication
  • Will build trend data and benchmarking over time
  • Reduces risk of litigation and unsubstantiated defamation
  • And yes, you prove your compliance in a Quality Management System