A partnership between Homelessness NSW,
Domestic Violence NSW and Yfoundations

Good Practice Guidelines

The assertive outreach practice guidelines provide a framework for Specialist Homelessness Services (SHS) to effectively deliver assertive outreach to people who are sleeping rough in NSW. The methodology used to develop these guidelines included a literature review of international and national practice models, consultations with assertive outreach practitioners and peer workers with lived experience of rough sleeping. The consultations were undertaken by interviewing service providers and conducting two workshops to explore assertive outreach practice issues.

The SHS Assertive Outreach Good Practice Guidelines are designed to provide direction to Specialist Homeless Services on the fundamental management and operational aspects for effective delivery of assertive outreach services to rough sleepers.

The SHS Assertive Outreach Resource Manual providing explanatory notes on operational models, a framework for policies and procedures and a literature review on international and national responses relative to assertive outreach and people who are sleeping rough.
The Domestic and Family Violence Good Practice Guidelines incorporate principles such as collaboration, access and equity, trauma informed practice model and the person centred approach. The Guidelines for Domestic and Family Violence Services build upon the SHS Quality Standards, as well as other DFV frameworks such as It Stops Here reform and Staying Home Leaving Violence.
The key purpose of the Good Practice Guidelines for Working with Unaccompanied Children 12-15 years Accessing SHS is to create consistency in practice and inform policies and procedures for all SHS working with and supporting unaccompanied children 12 – 15 years.