An organisation should understand current and future client needs, meet client requirements and strive to exceed expectations.
Leaders establish unity and a sense of purpose. They create and maintain a positive internal environment in which all staff can become fully involved in achieving the organisation's objectives.
Involvement of People
People at all levels have an important contribution. Their full involvement enables the collective abilities to be used to the benefit of the organisation and clients.
Desired results are achieved efficiently when related resources and activities are managed as a process.
System Approach to Management
Idenitfying, understanding and managing a system of interrelated processes for each objective improves effectiveness and efficiency.
Systematic reviews and continual improvements should be a permanent objective of the organisation.
Factual Approach to Decision Making
Decisions should be informed by the analysis of data and evidenced-based information.
Mutually Beneficial Relationships
An organisation and its suppliers/partners are interdependent. Mutually beneficial relationships enhance the ability of both to create and add value for clients.