A partnership between Homelessness NSW,
Domestic Violence NSW and Yfoundations

Quality Management Principles

Customer-focussed Organisation

An organisation should understand current and future client needs, meet client requirements and strive to exceed expectations.


Leaders establish unity and a sense of purpose. They create and maintain a positive internal environment in which all staff can become fully involved in achieving the organisation's objectives.

Involvement of People

People at all levels have an important contribution. Their full involvement enables the collective abilities to be used to the benefit of the organisation and clients.

Process Approach

Desired results are achieved efficiently when related resources and activities are managed as a process.

System Approach to Management

Idenitfying, understanding and managing a system of interrelated processes for each objective improves effectiveness and efficiency.

Continual Improvement

Systematic reviews and continual improvements should be a permanent objective of the organisation.

Factual Approach to Decision Making

Decisions should be informed by the analysis of data and evidenced-based information.

Mutually Beneficial Relationships

An organisation and its suppliers/partners are interdependent. Mutually beneficial relationships enhance the ability of both to create and add value for clients.